Welcoming Portal Guides
The Welcoming Portal is your central hub for connection and collaboration. The portal makes it easier than ever to engage with peers in the Welcoming Network, access tools, view your invoices, and stay informed.
Getting Started
Go to https://welcomingamerica.my.site.com/membershipportal to sign in to the Welcoming Portal.
Tip: Your username = your email address + wa (ex. email@email.orgwa)
If it’s the first time you’re logging in, you will be prompted to update your password.
If you do not remember your password, click Forgot your password? or send us an email at networkoperations@welcomingamerica.org.
Update your profile so peers can find you and learn about your work.
- Log in to the Welcoming Portal.
- In the upper right-hand corner, select the downwards-arrow ▼ next to your name.
- Select My Profile in the drop-down menu.
- Click the Camera
to update your profile picture. - Click the Edit button to update your profile.
- Don’t forget to hit Save once you’re done!
If you are the primary point of contact for your organization, you will be able to see and modify your organization details and contact information.
Take a minute to review your Organization Details and Contacts.
- Log in to the Welcoming Portal.
- In the top menu bar, select Organization Details.
- Review your organization’s information. Click on the Pencil
to make updates. - The Additional Contact Members list is at the bottom of the page. Add additional contact members by clicking the New button.
- Under "Select a record type," choose Member and fill out all fields.
- Don’t forget to hit Save once you’re done!
Frequently Asked Questions
I can’t log in. What should I do?
Reset your password first. Check your spam folder. If neither work, email our team for help.
Can multiple staff from my organization use the Portal?
Yes! Each person should create their own login. Add new contacts in the “My Organization Details” tab. Once approved, they can access the Portal.
Someone listed as a contact in my organization no longer works here. How do I remove them?
Email networkoperations@welcomingamerica.org to deactivate their access.
What’s the difference between the Portal and the Forum?
The Portal hosts all your membership resources, invoices, and profiles. The Forum is where you connect with other members, ask questions, and share what's working.
How do I access the Member Forum?
Click “Member Forum” in the main navigation menu or find it on your Dashboard.
What groups can I join?
You're automatically added to the Welcoming Network Discussion Group. Regional groups and special interest groups require an invitation — talk to your regional manager.
What should I post?
Questions, resources, program updates, requests for support, event announcements, peer learning. If it helps another member, share it.
What should I not post?
Personal identifying details about community members, confidential government documents, internal organizational information, hate speech, harassment, promotional sales, or fundraising appeals. When in doubt, ask the Network Operations Team first.
How will I know when someone responds?
A red dot appears on the bell icon when you're signed in.
How do I check if our dues are paid?
Go to "Invoices" in the main menu. Check the Status column.
How do I request a scholarship?
Once all invoices are sent, the scholarship application link will appear in the top right corner of the “Invoices” page.
What happens if we delay payment?
Your Portal and Forum access will be paused until your organization’s membership is renewed.